Below is a direct copy of the part of my Consent form that describes my schedule policies:
Like a regular exercise program, consistent time in the therapy relationship will get you the best results. To do this with your therapy, I will typically set a regular weekly appointment time that is reserved for you alone. I will never have more active clients than I have time in my work schedule. In fact, I will leave extra time in my calendar just to make sure we have options to meet if for some reason the regular scheduled time doesn’t work for you one week. Think of it a a concierge type service that makes you priority while we are working together, like having your own personal “parking spot” in my calendar that is only for you. Special arrangements may be made for clients who work a rotating schedule or whose work requires 50% or more of travel time, but please let me know this need ahead of time.
SESSION TIMES AND MISSED/CANCELLED SESSIONS:
To be able to provide you with maximum availability and flexibility, I do not work on a typical cancellation policy. A typical cancellation policy will charge you for a missed/cancelled session when there isn’t enough notice given, leaving you out the money and the session time. I don’t like that at all since most missed sessions are last minute issues in my experience, and I want you to get what you pay for and to maximize the time and your results from therapy. This is my commitment to you.
So when I have a regular session time saved for you in my calendar, I charge you your regular fee for that session whether you forgot the session, or knew weeks in advance you would miss. However, I will use another hour of my calendar to offer that missed/cancelled session for rescheduling free of charge, even if you forgot the session. I make that missed/cancelled session available to you at no extra fee at any time up to 6 months from the date of that session.
Missed/cancelled sessions can be added to the schedule when you are ready. They are in addition to the regular saved time you have, not in place of it. A rescheduled session is lost if it is not attended for any reason. When a rescheduled session and a regularly scheduled session both fall on the same week, missing either of those sessions will be considered to be missing the rescheduled session. If you reduce the frequency of our sessions or end therapy, any missed/cancelled sessions will no longer be available to you for rescheduling.
Please be aware if you do not reschedule a missed session, or that rescheduled session is missed, most insurance companies will not reimburse you for that session fee.
If I miss a scheduled session
The unexpected can happen for me as well. If I must miss a scheduled session and you do not want to, or are not able to, reschedule the session, I will reduce your next monthly payment by your fee for that session and communicate to you that adjusted amount.
If you would like an extra session apart from the regular scheduled time, the fee for that session will be the same as your regular single session fee and collected at the time of the extra session.
As an active client, you will be given credentials to view my schedule online. There you can see your regular appointment times and initiate any schedule changes/requests you need.